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Frequently Asked Questions

Here we answer our customers’ most common questions. Are you missing something? Simply reach out!

This will vary from user to user based on the depth of each puff but in general you can expect: 1ml = 500 puffs / 2ml = 1000 puffs / 0.5ml = 250 puffs.

Harnessing the power of our favorite plant, the HERO experience is as varied as it is deep. From euphoric highs to deep and calm sensations. HERO has it all.

All HERO products are of course produced right here in the EU! From the lush soils of Italy where our buds are lovingly grown, to our state-of-the-art facilities in Germany ensuring quality and precision in every product.

At HERO we guarantee the perfect vaping experience, every time. If you for any reason are dissatisfied with your HERO Vape, please contact our product team who will take great and immediate care of you.

Our CCELL vapes have a fault rate of under 0.01%, but sometimes bad luck can strike. Please contact our customer service team who will ensure you receive a replacement product!

No. All HERO products are thoroughly screened for vitamin E acetate by leading laboratories.

No. All HERO products are thoroughly screened for heavy metals by leading laboratories.

No. All HERO products are thoroughly screened for pesticides by leading laboratories.

All HERO orders are packaged in discrete shipping materials, not hinting about what its contents are.

All orders in Scandinavia are delivered within 1-2 working days of being placed. All EU orders are delivered within 1-3 working days. For orders outside of Europe delivery times can vary but will never exceed 7 working days.

All HERO orders are fully tracked and we guarantee delivery on all orders made in accordance with our terms and conditions.

At HERO we ship to our amazing customers globally! As regulations are frequently changing, we ask that you please check local laws and regulations before placing your order.

HERO vapes are designed to be easy to use wherever and whenever. All our disposable vapes are rechargeable and inhale-activated for the perfect cloud every time!

Amazing! Our network of retailers and wholesale clients is rapidly growing. Please  navigate to the wholesale area of our site to apply.

HERO products are thoroughly tested for any and all harmful substances. HERO sets the industry standard by testing for all pesticides and heavy metals to ensure the absolute safety of our customers.

Correct! All our gummies are Vegan so that enjoy them with a clear conscience.

HERO is market leading in transparency and all our vapes and gummies are 100% THC free.  At HERO we test every individual batch at world leading third-party laboratories and you can examine the exact contents of your specific vape with the QR code found on all our products!